Australian High Commission
About this project
The Australian High Commission in London found that they were receiving inquiries in regard to the same topics time and time again but lacked the budget to expand their already overloaded advice center. The solution was two fold. Firstly the existing web site was totally overhauled to allow users to access the information they needed as quickly as possible. Looking at the existing site logs and speaking to the support staff highlighted that information already on the site was either buried too deep or was so incomplete it required further explanation. Due to the redesign and restructuring the site became 'user focused' and took the stance first and foremost of an information portal.
The second solution was to install two touch screen kiosk applications in the on site visitor center that both accessed a database of common questions and regulations, and (more importantly) the ability for users to instantly print any of the hundreds of application forms they might need. Unsure of which form to complete users would have to wait hours under the existing ticketing system to speak to an adviser only to be sent away to complete the documentation and return. Using the kiosks users could answer a set of simple questions about their circumstances and elect to have the form printed out in front of them ready to submit. It was estimated that the kiosks reduced overall waiting times by roughly 40%.
What Tim did
• Designed the user interfaces
• Created specification and scoping documents
• Built the kiosk in Director
• Set up the Filemaker Pro database
• Documentation & client training
Photoshop, Director, FileMaker Pro